1st Line Support Engineer

The purpose behind this role is to be the onsite IT end user support, compute, network support, administration, and 2nd Line Support substitute as and when required. This is a "hands-on", technical support role as well as a contributor to the deployment of new IT technology, applications and functionality that will enhance the FMPG business within the approved 2024 IT strategy. This is not an application of functional support role. Based on site., · The first point of contact for IT service and support, responsible for the delivery and availability of IT to Ferguson Marine's staff using deployed Incident and Request Management application.

· Be responsible for maintaining an ongoing understanding of the organisational / user requirements related to the support and evolution of IT strategy, ensuring that these align with the agreed technology roadmap

· Support deployed IT technology, products and services associated with Ferguson Marine, working closely with business stakeholders and external partners to support the continued evolution and effective operation of IT service.

· Support the delivery and achievement of the measure IT goals and report ITIL based process such as Release, Change, Configuration, Incident and Problem Management, ensuring that this is completed in accordance with Ferguson Marine business policy and governance

· Develop Ferguson Marine's IT Knowledge Base articles within Ferguson Marine's ITSM tool.

The above accountabilities and responsibilities are not exhaustive, and the Jobholder will be required to undertake additional duties that are consistent with their personal development and the development of the role within Ferguson Marine.

Educational / Occupational (Essential)

· Accreditation in related computer science

OR

· Technical infrastructure discipline.

Educational / Occupational (Desirable):

· HNC or HND Computing

Personal Qualities (Essential):

· Proven ability to be willing to learn

· Be able to communicate and build a working relationships with peers and colleagues

· Experience of SME IT security, networking, applications, and service management principles & practices

· Demonstrates effective decision making and prioritisation

· Ability to work with or without supervision

· Is flexible, consider new ways of working and adapt to change

· Demonstrable ability to develop understanding of new technologies

· Appropriate written and verbal communication skills

· Willing to develop soft-skills, and gain the ability to motivate and positively influence all levels of management

· Capable or willing to develop effective communication skills with both Technical and non-technical audiences

Technology Awareness (appropriate training will be provided)

o Microsoft Office 365

o Active Directory

o Unified Communications

o Microsoft Entra ID

o PowerShell

o Apple Business Manager (MDM), · Equally comfortable using a broad range of IT applications and services

· Experience of working collaboratively with others at all levels of seniority

£24,000 - £27,000 a year - Full-time, Temporary contract, Fixed term contract