Administration & Scheduling Assistant

As a Domiciliary Administrator / Scheduler, you have a direct impact on our customers, your peers, and the business. This is not just another administration role, it's so much more than that. You will be the eyes and ears for the Directors for the business.

You will not only co-ordinate our clinics efficiently across the region, but you will communicate regularly internally and externally to ensure we maximise our booking system. Our patients mean the world to us, so you need to be able to manage the customer journey on a professional but warm and friendly level. Your optical experience is crucial, allowing you to communicate confidently with our patients and their families about their eyecare needs.

You must also be very organised and be able to work in a reactive environment. The dynamic role includes tasks from direct customer care and appointment booking, overseeing spectacle orders from processing to delivery, to liaising with third parties to ensure a smooth patient journey.

Excellent PC skills are a must as you will be adding to our existing client bases regularly and ensuring patient files are up to date with the most recent correspondence.

About Specsavers Home Visits

Our passion is to deliver outstanding customer care, combined with sound dispensing advice and product recommendations that best suit individual customer needs. In addition to the highest quality equipment, we aim to provide both our office staff and our customers with an excellent overall environment. At Specsavers, we treat people as we would wish to be treated, and as such, you will be supported by well trained and motivated home visits staff, in addition to an expert professional team. Our expectation is that you will share our vision to provide our patients with the very best professional service as well as exceptional customer care on every Home Visit.