Catering Team Leader-Forth Valley Royal Hospital

Responsible for the day-to-day operation of the Patient Catering Department.
- Ensuring that all tasks completed by catering assistants are done so in a safe and hygienic manager.
- Full compliance with SERCO`s Business Unit Food Safety Management System ensuring it is always adhered to.
- Maintaining the highest standards, quality of service to all patients/visitors and staff.
- Training - in community wards on systems - Synbiotix Food Ordering System, Patient Catering Satisfaction Survey.
- To ensure the department is well managed, and staff are encouraged to work unsupervised should they need to.
- Ensure all areas of compliance for Allergen Management/Food Safety is strictly followed.
- Working closely with Customer Support Housekeepers /team leaders - regarding food orders and patients' needs for any special dietary requirements.
- Responsible for welfare calls to team members off absence and manage any issues.
- Responsible for welfare meetings and follow up calls to give support to all team members off absence and report to Patient Catering Manager any issues that might be developing.

Main Accountabilities:

- Delegation of duties for the department to run affectedly.
- Ensure H & S guidelines are always followed.
- Encourage and support staff with personal development plans.
- Be responsible for own team within the department ensuring all training, holiday entitlement and any mycatchups are kept up to date.
- Manpower planning.
- Working within budget constraint's.
- Supporting other areas within the department.
- Ensuring hand over diary is completed daily for effective communication within the department.
- Ensuring that regular contact is kept with Absence Management, calls are done and RTW interviews are done for everyone.
- Welfare meetings.
- Progression and development of staff is a key focus.
- Visit the community wards - offer training and support.

Intermediate Food Hygiene Certification.
- Good communication skills.
- Customer care.
- Knowledge of working with chemicals for cleaning / COSSH awareness.
- Numerous awareness.
- Extensive knowledge of Allergens and Allergen Management.
- Extensive knowledge of HACCP and its purpose and systems, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging., Up to 6% contributory pension scheme.
- 25 days annual leave plus bank holidays.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
- A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.