Digital Support Apprentice

Would you like to work for one of Scotland's leading law firms?

Harper Macleod are currently seeing a Digital Support Apprentice team to join the Trust team within their Private Client division, based in Glasgow. This team deal with all aspects of Trust Funds including Family Trusts, Charitable Trusts, Disabled Beneficiaries Trusts and Personal Injury Trusts.  This is a team that has supported apprentices before, so you are in safe hands!

Based in the city centre, you will work for an organisation that provide expert advice on areas such as personal injury, employment law and medical negligence. You will pro-actively provide an efficient, organised and professional administrative service by ensuring that the team have the appropriate administration and application support for all aspects of their work activities. 

What the role looks like:

• Become a system expert on Lawsoft, which is an internal CRM system. You will use Lawsoft to maintain client information and the data surrounding their trusts
• Become competent in Worksite where you will create new files, enter information accurately and effectively
• Liaise with trustees, beneficiaries and other advisors to ensure the smooth running of trusts. You will correspond via Microsoft Outlook as well as telephone, logging information into the relevant CRM
• Meet trustees face-to-face and offer support within the office
• Work with the internal accounts team and tax team to deliver an excellent service to trust clients
• Answering and conducting telephone calls
• Assisting with incoming and outgoing mail

You will need the following skills: 

• Excellent administrative and organisational skills
• Excellent IT skills
• Excellent communication skills, verbal and in writing
• Ability to prioritise and work to deadlines under pressure, often with short notice
• Ability to use initiative and to work both independently and as part of a team
• Attention to detail and accuracy when working with data or creating content  

Salary:

£19,838 per annum

Working week:

35 hours per week, Monday to Friday, 9am - 5pm

Benefits:

• Pension scheme
• Critical illness protection
• Life assurance
• Discounted conveyancing on sales and purchases
• Discounted eyecare
• Charity donation through payroll
• Cycle to work scheme
• Buy additional leave option
• Extra holidays at Christmas
• CSR days
• Funding for external training
• Recruitment finder’s fee
• Additional discounts
• 4pm birthday finish

Future prospects:

Should you perform well in this role there is an opportunity for you to take up a permanent position at the end of your qualification. Many of our previous apprentices are still with the company. Future salary will be discussed should you be offered a permanent role.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!