Marketing Team Leader - Communications & Operations

Base Location: Flexible UK & Ireland | We're proud to offer a Flexible First approach to work, and this role is no exception. We will, however need your base 'home' location to be one of our SSE offices or depots around the UK and Ireland., Our Marketing Team Leader - Communications & Operations, will be a main stakeholder in the design and execution of personal and adaptable communications for retention and acquisition of customer base. You'll lead a team of copy writers, designers and specialists who create all the Below-The-Line (BTL) communications for SSE, email, and print, across GB and Ireland. In this role you will:

- take responsibility for planning, prioritising and resourcing workload

- lead campaigns and communications programmes

- ensure all communications are consistent and adhere to our brand and tone of voice guidelines

- deliver all operational communications in support of the ECS business driving base engagement

- support the team to be creative and seek out process and customer experience improvements

- manage multiple projects across various stakeholders and geographies, always ensuring accurate delivery and delivering positive Return on Investment

experience in the development, rollout, and continuous improvement of BTL marketing campaigns

- demonstrable people management skills, preferably across multiple geographies and within a hybrid working model

- a deep understanding of customer journeys, best practice models and EDM / DM strategies

- proven expertise in email and communications, with project management and prioritisation experience

- excellent communication and stakeholder management skills, with the ability to influence and persuade the business around a vision

- an understanding of the Utility Sector and an appreciation for delivering great Customer Experience

SSE is a multinational energy company listed on the FTSE 100, with a vision "to be a leading energy company in a net zero world". Were investing £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.

Part of SSE Plc, Energy Customer Solutions is the Customer facing division - providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. ?

In Great Britain we operate under the brand SSE Energy Solutions providing energy and related energy solutions (EV, Solar, Smart, Heating & Cooling etc) to businesses of all sizes and public sector organisations across Great Britain.

In Ireland - we operate under the brand SSE Airtricity providing energy and related energy solutions (Solar, EV etc) to homes, businesses including public sector organisations across the island of Ireland.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and were a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Salary: £33,500 - £50,300 (UK) or €48,500 - €72,700 (ROI) + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available