Retail & Cafe Manager

As the Retail & Café Manager, you will lead a passionate team of staff and volunteers who work hard to deliver outstanding customer service in East Lothian Community Hospital. Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone's day. The key is to adapt your approach to each person to ensure their needs are met.

In this busy role, you will:

• Run the services efficiently and effectively


• Deliver a friendly, helpful and efficient customer service


• Maintain a high level of cleanliness, complying with Health and Safety and food hygiene standards and ensuring all areas remain tidy


• Lead, manage and motivate your team, providing coaching, mentoring and training


• Recruit and co-ordinate volunteers and employees


• Complete regular competitor visits to identify trends and opportunities


• Oversee stock ordering, deliveries and controls


• Evaluate performance and provide feedback for team members
  
  At least two years' management experience


• At a minimum, two years' experience in a retail or café environment


• At least two years' cash handling experience


• Excellent customer service skills


• Experience of using EPOS systems


• Knowledge and experience of general administrative processes


• The ability to use standard IT Microsoft applications and internet systems to a basic level


• Good literacy and numeracy skills


• Good organisational skills


• Good communication skills
  
  At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work.


Join Royal Voluntary Service and together we can change lives, change communities and change society.

Other organisations may call this role Retail Manager, Retail Supervisor, Shop Manager, Store Manager, Retail Team Leader, Café Manager, Catering Manager, Shop Supervisor, or Store Supervisor.
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Royal Voluntary Service has an opportunity available for a Retail & Café Manager to join our team at East Lothian Community Hospital, Alderston Road, Haddington. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £22,706 per annum.
About the Retail Manager role:

Royal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community., This is a permanent, full-time role, working 35 hours per week, from Monday to Friday.,
• Salary of £22,706 per annum


• 26 days' holiday (pro rata) plus paid statutory Bank Holidays (pro rata)


• Ten weeks' company sick pay following successful completion of probation


• A great pension scheme


• 2 x Salary Death in Service Benefit, subject to qualification


• Enhanced Family Leave schemes


• An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online


• A 24-hour doctor line, financial support with dental/optical and other therapies


• A free and confidential employee assistance programme with up to six face-to-face sessions counselling included


• Extensive online and on the job training to ensure you will succeed in your role


• Opportunities to discuss flexible working


• Opportunities to develop new skills and progress your career


• The chance to make a positive, lasting impact that changes lives, communities and society