Senior Manager - Scottish Widows

Are you passionate about making a genuine difference to customers and supporting our ambition to become a top 3 protection provider? Then there's a role here for you!

We're seeking a Senior Manager to lead our Protection, Health Claims & Bereaved teams. We're looking for someone to further embed our strong culture of trusting colleagues to do the right thing for our customers during key moments in their lives.

You'll need to be passionate about continuing to improve customer experience, simplifying our business and continue the great culture making this a great place to work for all our colleagues. With a focus on measuring what is really important to customers through end to end customer journeys, our operations are transforming in order to support us to meet the needs of our customers every day.

As a Senior manager, you'll support the business by leading large teams ensuring operational service is maintained against a backdrop of significant change and development. You'll develop and inspire colleagues, creating successful teams with a passion for delivering great customer service. Additionally, there will be a requirement for future change activity to be understood, delivered with an agile mindset and safely embedded, with the customer at the forefront of thinking.

• The ability to drive, influence and inspire teams to deliver the best service for our customers.


• Influence at executive level and contribute to our strategic direction to ensure continued success and transformation of the customer experience.


• Experience of developing and maintaining strong working relationships, engaging with key partners to optimise business results.


• Strong interpersonal and communication skills are essential - we need you to be able to tell the story.


• Resilience is key! Whilst joining a super supportive team, things are often fast paced with a requirement to manage multiple priorities.


• Understands and demonstrates Leadership skills to maintain the great culture we pride ourselves with, to allow colleagues to achieve their best.


• Build and maintain a successful business area, developing a team which provides an efficient mix of technical and leadership capabilities and behaviours to deliver business goals.


• Identify, review, evaluate and mitigate potential risks ensuring adherence to relevant risk policies and frameworks or to ensure compliance with internal/external regulations.


And any experience of these would be really useful:


• A broad knowledge of the financial services industry, in particular the protection, but pensions and/or annuities advantageous.


• Knowledge of the Protection, Health Claims & Bereaved market


• Experience of managing large operational teams,


About working for us, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:


• A generous pension contribution of up to 15%


• An annual performance-related bonus


• Share schemes including free shares


• Benefits you can adapt to your lifestyle, such as discounted shopping


• 30 days' holiday, with bank holidays on top


• A range of wellbeing initiatives and generous parental leave policies


Want to do amazing work, that's interesting and makes a difference to millions of people?