Tartan and Tailoring Retail Assistant

Role Purpose: We are looking for an enthusiastic Tailoring & Tartan Retail Assistant to work with our Crieff shop team, learning about tartan, clans and high-quality tailoring and sharing this with our local and international customer base., Sales & Customer Service:

• Maximise in store sales on both ready to wear and custom-made items.


• Build knowledge of tartan, clan, and fabrics to allow you to advise and inform customers.


• Measure for men's, women's and childrenswear and become an expert on tailoring options, helping customers to create custom made garments in the tartan of their choice.


• Provide high standards of Customer Service at all times in line with our core values.

Process orders onto in-house system to be passed to tailors & manufacturers.

Teamwork:


• Work as part of the in-store team and business as a whole to complete daily tasks and reach sales targets.


• Participate in staff training and development to build knowledge and skills.


• Contribute your ideas to improve the business and embrace the can-do culture.

Daily tasks:


• Ensure all items on the daily task sheet are completed with your fellow team members, to a high standard including daily pick list, dispatch of web orders and replen of shop floor.


• Take responsibility to understand what needs to be completed each day and leave comprehensive notes for the following shift to complete them.


• Depending on your shift, open and close the shop, including cashing up.


Stock:


• Ensure shop stock is maintained and correct using the Tracker system.


• Receive and process goods in shipments from HQ and be aware of stock availability, discontinued lines, new lines coming in etc and to communicate this to our customers.


• Work with the Crieff Team Leader to help plan stock and contribute ideas for new collections and products.


• Work closely with HQ staff to ensure smooth replen of goods sold on the shop floor.


Merchandising:


• Assist the Crieff Team Leader to plan merchandising and shop window displays.


• Ensure all merchandising tasks are carried out to a high standard & reflect our brand and current focus.


• Include stats and information within daily reports on best selling products, merchandising successes etc


Daily Reporting:


• Record customer footfall and relevant information on customers, where they came from, how they found us, what they were looking for etc.


• If closing, provide a daily report to MD and the Crieff Team Leader on sales figures, customer footfall and general feedback from the day, any issues and ideas.


Outreach & Events:


• Welcome hotel concierge, tour guides and other local businesses in store and share our story to build awareness and reputation of the shop


• There is the opportunity to assist at in store events and external events once have gained experience and confidence


Housekeeping:

Ensure that the shop is kept clean and tidy and that the housekeeping duties are carried out regularly.

ScotlandShop is a retail business with a great reputation for providing quality fabrics, clothing, and interiors products in over 500 tartans through our e-commerce website, flagship Edinburgh store, Albany (USA) store, and Crieff, Perthshire store as well as international pop-up events. We have a passion for Scotland and its heritage. We pride ourselves on delivering excellent and knowledgeable customer service.