Technical Account Manager

Our Technical Account Manager provides a point of ownership for technical aspects of the client's service, once engaged. You'll provide the technical knowledge and insight to resolve performance and capacity issues as well as working with the client to create a roadmap to ensure the client is gaining value from the solutions provided

Additional responsibilities include:

• Developing and owning customers technical roadmaps and how they align to their goals


• Exploring opportunities for innovation and optimisation within existing customer contracts


• Chairing technical platform reviews and owning technical roadmaps


• Identifying trends and prevent issues from occurring by being proactive


• Acting as a technical liaison between customers, service engineering teams and support


• Ensuring that all communication, interactions, assignments, and actions are clear, effective and delivered on time
  
  Good technical knowledge of the public and private cloud as well as an understanding of VMware technologies and Windows environments


• Have good analytical and presentation skills. Ability to spot opportunities and explain them


• Are customer facing with good attention to detail and excellent verbal and written communication skills


• Can monitor and analyse current capacity and discuss future customer needs


• Have proven work experience as a Technical Account Manager in IT environment
  
  iomart is a cloud computing and IT managed services business providing hybrid cloud infrastructure, network connectivity, security and digital workplace capability. Now, that's quite a mouthful, but our mission is simple: to make our customers businesses unstoppable by enabling them to connect, secure and scale anywhere, anytime.


• We're a tech start-up success story.


• Starting out in 1998, we've grown up a bit and now turnover more than £100m and we have close to 500 employees


• We're ambitious, in a great position to grow and our executive team are all super excited about driving the business forward.
  
  Salary: £Competitive Package


• Holiday Trading Scheme


• Flexible and Hybrid working (typically 3 days office/2 days home)


• Day off on your birthday


• Enhanced paternity, maternity and adoption leave


• Access to our flexible benefits scheme