Contact/ Call centre Advisor

Edinburgh - Hybrid

6 months

12.22 per hour PAYE

Do you thrive in fast-paced environments and love connecting with people? Become a Call Centre Advisor with and turn your communication skills into a rewarding career!

My high-profile banking client have an exciting opportunity for multiple Contact/ Call centre advisors to join their team! This is a Hybrid role which enables the candidate to work on site 3 days a week and 2 days from home, working normal Monday - Friday office hours 9am - 5pm.

The role will be for a 6-month contracting position with potential for extensions!

Responds to all shareholder queries received by phone, email, letter, or webchat. 80% of the role is phone based and the other 20% is investigating cases.
Places telephone trades in accordance with instructions received.
Responds to straightforward questions about shareholder accounts and provides more advanced technical assistance.
Responses are fast, efficient, and accurate.
Investigates errors in shareholder accounts and statements.
Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures and responds to shareholder once issue resolved.
Reviews daily open items to ensure proper follow-up and closure.

Responsible for the quality and completion of own work.
High school/secondary school or the equivalent combination of education and experience is required.

Experience in contact centre or client service preferred.

TO APPLY- Please apply with an up-to-date CV to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.