The role of Assistant Shop Manager is to assist in the day-to-day management of the Walkerburn shop. The tasks will be varied and a flexible and enthusiastic approach to the role is required. Reporting to the Business Manager and Shop Manager as required.

Responsibilities and Duties:

Deliver a high level of customer service to the public; face to face, incoming calls, messages and emails

Assist with contacts coming through the Home Basics website and Facebook

Schedule collections & deliveries; manage an efficient schedule for the van to maximise the use of its capacity & minimise fuel consumption

Assist with scheduling staff cover

Ensure all donated stock is entered onto the computerised point of sale (EPOS) system and priced as soon as possible

Maintain and administer the Point-of Sale system as necessary

Familiarise self with SEPA regulations to ensure that all legislation relating to the storage, testing and disposal of WEEE is adhered to, and all appropriate records required are maintained

Ensure that the sales area maintains a high standard of presentation and safety

Bank takings when required

Assist with bank payments & invoicing

Assist with the compilation of time sheets, over-time records, and holiday records

Re-arranging display of furniture to keep the sales areas tidy, safe, and accessible

Provide ongoing support and supervision of volunteers, and may include the support of protected adults.

Comply with all Home Basics policies, procedures, practices and regulations

To help ensure adherence to all health & safety requirements and guidelines

To take part in meetings, discussions, training and working groups as appropriate and as directed by the Manager

To undertake other duties as appropriate to the post

o Self-motivated, enthusiastic and passionate about the cause