Would you like to work for one of Scotland's leading law firms?

Harper Macleod are looking for an IT Support Administrator to work within the IT Service Desk to provide professional, efficient, and friendly IT support to client advisory and support colleagues in the Firm.

Being the junior member of a team of six, you will have the opportunity to work with experienced staff to further your career. The team cover the core business hours Mon-Fri, 8am until 6pm, you will work seven hours per day with a one hour break. You will be fully supported in your IT Journey by your team, the onus will be on you to learn, develop and grow through on the job and classroom based training.

This is a fantastic opportunity to be part of a growing team in a fast paced and establish IT Department.

Over the years, Harper Macleod have supported more than 80 apprentices in different areas of the firm through their journey - so you are in safe hands!

Key Responsibilities:

Resolving and investigating incidents
Responsible for the management of service requests coming via telephone, email and web
Providing desk side support
Create, modify and resolve tickets
Escalating issues where appropriate and unresolved tickets
Acting as primary point of contact for colleagues, ensuring they are kept up to date with the progression of incidents
Engaging with third party suppliers and other members of the IT team
Provide professional, efficient and friendly advice to our colleagues

Key Qualities:

Good communicator verbal and written
Strong interest in computing/IT
Good organiser, ability to manage your workload
Enthusiasm and positivity
Flexibility
Ability to take direction
Team player
Motivation
Work ethic
Reliable
Process orientated
Experience with MS Windows/Office as well as Enterprise IT software would be nice to have

Salary:

£19,838 per annum

Working week:

35 hours per week, Monday to Friday, 9am - 5pm

Benefits:

Pension scheme
Critical illness protection
Life assurance
Discounted conveyancing on sales and purchases
Discounted eyecare
Charity donation through payroll
Cycle to work scheme
Buy additional leave option
Extra holidays at Christmas
CSR days
Funding for external training
Recruitment finder’s fee
Additional discounts
4pm birthday finish

Future prospects:

Should you perform well in this role there is an opportunity for you to take up a permanent position at the end of your qualification. Many of our previous apprentices are still with the company. Future salary will be discussed should you be offered a permanent role.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!