NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Advert Maternity Cover for 1 year with potential for a permanent post

Moray Coast Medical Practice is seeking to recruit enthusiastic, highly motivated and organised medical receptionist/administrator(s) to join our thriving practice. With over 10000 patients we are a large busy practice and therefore you would be joining a driven and dynamic team.

The successful candidate will have excellent written and verbal communication, along with good computer skills and whilst advantageous to have knowledge of GP based IT systems such as VISION and Docman training can be provided. Outstanding interpersonal and administrative skills are required, alongside ensuring the ability to provide attention to detail and observe strict confidentiality.

This is a fast paced post and duties include dealing carefully and sensitively with patients at Reception and on the phone, making appointments, result handling, dealing with general enquiries, processing repeat prescription requests, scanning clinical correspondence, dealing with delegated tasks from clinical staff and general administration. Working as part of a team, you must be able to co-ordinate a variety of office functions simultaneously. Previous experience in a medical environment is desirable.

The hours of this post are negotiable with a maximum of full time available which could be one post or two part time posts. Contracted hours are worked on a rotational basis with flexibility to work more hours when required. As an extended Hours Practice we operate from 8am- 6pm.Closing date is 10^th May 2024 or sooner depending on the quality and quantity of applicants received.

Please email your CV along with a written letter in support of your application to dawn.harvey4@nhs.scot, informal enquires welcome

Moray Coast Medical Practice

JOB DESCRIPTION

Job Title: Medical Receptionist/Admin Line Manager: It and Admin Manager Accountable to: Practice Manager

Location: Moray Coast Medical Practice, Muirton Road, Lossiemouth IV31 6TU

Hours of work: 37 hours per week (or negotiable part time)

JOB PURPOSE To provide a professional medical receptionist and administrate service to patients, doctors, staff, health service professionals, agencies and others. To be the first point of contact for patients accessing the surgery and to provide an effective and polite telephone enquiry service. To effectively manage a range of administrative tasks to support the day to day functioning of the practice.

KEY DUTIES & RESPONSIBILITIES

· First point of contact for patients

· Dealing with the public, answering general enquiries and explaining surgery procedures

· Answer incoming telephone calls and ensure calls are documented and/or redirected appropriately

· Booking, amending and cancelling patient appointments · Report results to patients under GP instructions

· Respond and/or redirect all patient and visitor requests accordingly

· Maintaining patient records · Logging incoming and outgoing medical records (electronic and paper note)

· Processing and distribution of prescription requests

· Process incoming mail using the Docman system · Ordering and restocking supplies

· Opening and closing of premises

· Maintain petty cash for cash transactions and process payments for treatment

· Respond to the day to day issues that may arise within the clinic and resolve problems wherever possible

· Undertake tasks allocated by the Management team

· Report any operational problems · Clinical coding (training is provided)

· Log any incidents / accidents that may occur

· Provide absence cover within your team

· Maintaining the Waiting Area

· Any other administrative requests

· Work at all times in accordance with legislative requirements and practice policy and procedures

· This list is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time to time.