Sensee supplies home-based customer service talent to exciting UK brands. The leading homeworking outsourcer, Sensee employs c. 700 home based staff to help its prestigious, international client base - including HRG, Aviva, Eurostar, PhotoBox and RAC - enjoy unprecedented business benefits.
Sensee’s multi-channel customer management services, delivered by highly skilled home agents, give our clients unprecedented agility to respond to rapidly changing market conditions, significant operational cost reductions and exceptionally high levels of customer satisfaction. The leading homeworking outsourcer, Sensee employs c. 700 home agents from across the UK to serve a prestigious, international client base that includes Argos, Aviva, Eurostar, PhotoBox and RAC.
At Sensee, we practice what we preach. It’s not just our agents that work from home, our management team and non-executive directors do too.
The general public’s perception of a homeworker is someone who works from their kitchen table or sofa and sends a few emails in between feeding small children and running domestic chores.
The reality is exactly the opposite: homeworkers are focused professionals who work from a dedicated work space in their homes, making their work highly efficient, effective and accountable to the business. The results and benefits are so formidable, and the homeworking solutions now so advanced, that many of the UK’s biggest brands are entrusting thousands of homeworkers with their brands.
- 6 Devonhurst Place
- Heathfield Terrace
- W4 4JD
- Outsourcing (Customer Services)
- Customer Services
Average age of Staff
Male / Female Ratio
Number of Staff
How long has Sensee been around?Open or Close
Sensee has been operating in the UK since 2005. Today, the company is the leading provider of home-based employees in the UK, employing over 700 HomeAgents and over 70 support and management staff.
What does Sensee do?Open or Close
Sensee provides multi-channel customer service on behalf of leading brands. Because all our employees are home-based, we have no geographic boundaries which means we are able to employ the very best people for our clients and meet the needs of people who need to work from home, or those who simply want to achieve the best possible work/life balance. Thanks to our unique business model, above and beyond exceptional quality, we are able to offer our clients unparalleled flexibility and reduced costs.
What companies does Sensee work for?Open or Close
Sensee's clients range from innovative limited companies to large publicly listed brand leaders. Some of our current clients include Argos (Home Retail Group), Aviva, Eurostar, PhotoBox & RAC.
How do I apply to become a HomeAgent?Open or Close
Once you have consulted the information on our website to ensure that homeworking is right for you and that you meet our requirements, then simply fill in the online application form. The application process has been designed to capture the information we need to assess your suitability and progress your application very quickly.
Do I have to pay to apply to become a HomeAgent?Open or Close
No. However, if your application is successful, you will be expected to provide certain equipment and telecommunications facilities, as we have a 'Bring your own device" policy. Full details are available on our website.
Is the initial interview face-to-face?Open or Close
No. Sensee's recruitment process is designed to ensure that homeworking is for you and to help us assess your suitability very quickly. Once you have completed the application process, our recruitment team will review your application and if you are successful, we will invite you to complete some online assessments and for a 1st stage webcam interview. For the majority of HomeAgent roles, a face-to-face interview is not required. However, for some roles we may also carry out a face-to-face interview.
Where do I submit my cv to support my online application?Open or Close
You don't need to submit your cv if you are applying for a HomeAgent position as our online application process has been designed to capture all the information we need. If you are applying for a support or management role, you should send your cv, accompanied by a motivation letter, to our recruitment team or the recruitment partner that is managing the recruitment of a specific position on our behalf.
Are HomeAgents employed or are they independent contractors?Open or Close
All HomeAgents are employees of Sensee.
Do you offer career advancement opportunities?Open or Close
Yes. If you would like to progress your career in customer services, Sensee frequently offers opportunities for promotion and advancement. Many of our HomeAgents have moved onto customer facing management roles and other support and management roles. Although we do not guarantee career advancement, it is our philosophy to 'promote from within', so if a position is created or becomes available, we will always advertise it internally in the first instance.
Does Sensee pay HomeAgents by the hour or call?Open or Close
Sensee pays its HomeAgents for every scheduled hour they perform services for the company, including time spent waiting for calls and updating customer systems as well as talking to customers.
How does Sensee pay its HomeAgents?Open or Close
All monies due for the month will be paid direct into the HomeAgent's bank account on the last working day of each month.
Does Sensee offer paid holidays?Open or Close
Yes. Sensee employees benefit from 28 days holiday per year - including Bank Holidays. If you work on a Bank Holiday, we will adjust your entitlement accordingly.
What other benefits does Sensee offer HomeAgents?Open or Close
As a HomeAgent you enjoy flexible working hours (within core guidelines), no commuting time or costs, the opportunity to work in the security and comfort of your own home, full training and management support, and various opportunities to increase your earnings. Sensee also operates a Rewards scheme to recognise employees that go the extra mile.
How much do HomeAgents get paid?Open or Close
We offer competitive rates of pay which vary depending on the role and client account, as well as your experience and performance in the role. Some of our positions offer pay increases based on length of service and all pay rates are reviewed annually. Currently, HomeAgents' hourly rates vary from £7.20 to £9.80 per hour.
What equipment do I need to become a HomeAgent?Open or Close
To become a Sensee HomeAgent, you will need a quiet and secluded room to use as your home office. This should be equipped with a workstation comprising a desk and chair, desktop PC (sorry, no laptops!) and screen*, and a dedicated telephone landline with a telephone and headset. You will also need a reliable ADSL or Cable broadband connection (not Satellite or AOL). You may use your existing telephone landline and/or Broadband connection if you are able to dedicate these to work during your shifts. The connection to your router must be via a network cable (Ethernet). *Some roles can require 2 screens, but if this is the case it will be mentioned in the job description. Last but not least, some of our HomeAgents prefer to have 2 screens as they find it makes things easier.
Do I need to have all this equipment in place before I apply?Open or Close
No. We do not expect you to acquire any equipment until you know you have been successful in your application. During the recruitment process you can use a laptop or a friend's or relative's equipment, however, should you be successful, you will need to obtain all the necessary equipment before you start work for Sensee.
Will I pay any telephone costs?Open or Close
No. With the exception of your telephone landline and the broadband rental costs you will not have to pay for any business related telephone costs.
What type of Internet Service Provider is acceptable?Open or Close
As a HomeAgent you will need an ADSL or Cable broadband connection with at least 1M download capacity (satellite broadband or AOL is not acceptable). You must be conscious of any download restrictions on your account as some providers limit the monthly download allowance (contact your ISP to find out more). As we do not pay you if you experience broadband downtime, reliability is very important and the reason for which is we recommend business level broadband.
Do I need a special area to work from home?Open or Close
To work effectively as a Sensee HomeAgent it is important that you have a secluded room which is free from distractions. From a health and safety perspective, the area should be airy, with a source of natural light and of course with no obvious hazards. In some circumstances, we may make a home visit to ensure your homeworking area meets with Health and Safety standards.
How do I schedule my hours?Open or Close
As a HomeAgent you will have access to a Sensee application from your workstation called TeamTonic Scheduler. This application allows HomeAgents to view what shifts are available - on a client by client basis - in half-hour blocks and by channel (calls, email, webchat, social) and select which of the available hours they wish to. You must take a break after 6 consecutive hours.
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