Team Leader - Customer Relations

Please note: This vacancy is no longer advertised.

Working in the South Side of Glasgow for a large financial organisation.  Your role as a Customer Relations Team Leader will be to lead, motivate and manage a team of 15 Customer Relations Advisors

Experience

• Experience in a customer service environment within a call centre environment
• Handling escalated customer queries
• Dealing with third parties - lawyers, solicitors and trading standards
• Experience managing a team
• Excellent communication skills
• Have strong people management skills
• Excellent communicator with strong influencing skills

Your Responsibilities

• Review and plan team workloads to ensure the continuous delivery of agreed service levels
• Recruit, train and develop Customer Relation Advisors to ensure that the correct calibre of staff is in place as required and are appropriately trained to achieve service levels.
• Review and assess individual and team performance on a regular basis and ensure objectives are achieved.
• Motivate individuals and team to encourage ongoing achievement of results, good morale and low labour turnover
• Communicate and liaise with team members, other departments and the management team to facilitate effective communication of relevant issues with the department and with other areas of the business.
• Produce relevant and concise management information – e.g. Key Business Indicators
• Adhere to HR policies and procedures ensuring a fair and consistent approach to managing staff are adopted at all times.
• Other ad hoc duties

Hours of work: Monday to Saturday between 9am - 7pm

Contact

Please submit your CV via the link below.  Your application will be handled by Cath Lawrie.

About Rise

Rise is part of Murray International Holdings. We recruit for many first-class blue-chip & private companies. We operate the largest daily Assessment Centre & manage one of the most effective Recruitment Agency Management Programmes in Scotland. This makes us one of Scotland's most successful recruiters. We recruit from all backgrounds, treat everyone as an individual consider your experience & personality to help us find the right role for you. Our rapid growth will continue through further acquisitions, increasing our geographic reach & adding further complementary services. Welcome to Rise

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