Telephone Business Development Manager - Team Leader Glasgow   £22,480 - £28,100 Plus Competitve Benefits

With the continued growth of Abbey for Intermediaries, an exciting opportunity of Telephone Business Development Manager – Team Leader has arisen. The Intermediary Distribution division of the bank is responsible for the sale of mortgages and insurance products through Independent Financial Advisers (IFAs) and represents one of the largest parts of the banks business. Experienced in managing sales and service call handling, you will be responsible for organising and delivering effective time management across the telephone sales teams of “Telephone Business Development Managers” (TBDM).

The role will require you to manage one or more teams of TBDMs, leading, coaching, and motivating them on handling calls within given SLA’s, delivering service within target levels and team sales targets, along with developing and agreeing individual TBDM sales targets and associated panels with the Telephone Sales Manager. You will be required to track Sales and KPI/ service performances measures and maintain ongoing monitoring of activity to ensure delivery of agreed levels of new business, product mix, and appropriate spread of business are maintained. The role will also require you to work with the field-based Sales Managers and Business Development Managers to ensure delivery of divisional sales targets.

Our ideal candidate will be a successful and highly effective team leader with strong experience of managing, developing & coaching sales staff to achieve targets. With a proven ability to negotiate, influence and motivate at all levels both externally and internally, you will have experience in managing both sales and service call handling. With a thorough understanding of relevant regulatory requirements e.g. FSA Guidelines, Council of Mortgage Lenders, Money Laundering etc you will possess proven ability to assimilate complex and ambiguous information

Job Reference:   00023135

• Print