Lead Service Manager Edinburgh   £dependent on experience

Department summary

AEGON UK centralised IT function provides services to AEGON UK, AEGON Asset Management, AUKS (Lytham) and AEGON Group Shared Services.  

The scope of these services includes Infrastructure and Application Development delivered by means of a mixed IT sourcing model.

Responsibility for the delivery of an IT & Change Service, securing, delivery, managing and reporting on service plans, resourcing, third party contract and operational management.  Manage Service Stakeholders as appropriate.

Responsible for managing the quality and range of services delivered by our major 3rd party service partners (currently BT, Computacentre and IBM – collectively delivering circa £11m of services p.a.). Specify, initiate and lead the delivery of large service projects (likely to be business critical, complex, with specific funding and delivering significant process/organisational/cultural change within a single location) or complex work streams within a programme.

Responsibilities

The role holder will be responsible for our Change Management, Problem Management, Capacity, Availability and Performance functions. In the delivery of these services, the successful applicant will be responsible for the management of a small but experienced team.

Responsibilities will include:

 1.       To be accountable for the continual successful delivery of major services and service related projects or project portfolios - specifically

• successful delivery to time, scope and budget
• ensure projects are adequately resourced.
• timely production of  deliverables and management of risks/issues ensuring these are resolved or escalated as appropriate
• ensure dependencies are identified and tracked (potentially across the portfolio)
• liaise with impacted areas and ensure a high level of effective communication is maintained throughout the project lifecycle
• provide appropriate progress updates to the stakeholders as appropriate, through both formal and informal channels, developing a close working relationship with the key business service consumers
• ensure project phases are closed out effectively and subsequently reviewed

2.       Manage all Service Delivery reporting and communications to IT & Change Senior Management and other stakeholders

3.       Lead, manage and motivate the project, business and third party resource involved in the services being delivered

• identify resource requirements and skill gaps
• manage the performance of direct reports
• contribute to the performance management of indirect reports as required
• maintain and encourage a climate of continuous development
• ensure rolling 18 month Service Delivery Plan agreed & resourced
• ensure delivery of Service against plan, and the roadmap of technical service development
• ensure appropriate stakeholder management
• ensure third party contract and relationship management

Requirements

Essential:

• Significant experience of Service delivery, sufficient to demonstrate a credible track record and to command the necessary respect of the Service Manager and those people involved in delivering the relevant services.
• Programme / project Management and planning
• Budget Management and Evaluation
• People Management
• Change management
• Experience of ITIL

Desirable

• Relevant graduate level qualification or equivalent.
• Broad range of experience in Life & Pensions Businesses

Job Reference:   LSM/S1/DC

Closing Date:     17-Jul-2009

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