Client Services Support Supervisor Edinburgh   £Competitive salary with excellent benefits

A vacancy for a Client Services Support Supervisor has arisen to work for this prestigious company based in Edinburgh city centre.

Main responsibilities:

• Supervise & co-ordinate day to day operation of the team
• Hands on rota cover as required
• Monitor and review the team rota in response to service demands and available resource
• Evaluate individual and team performance/training requirement in support of the firm’s annual Performance and Development Review process
• Assign tasks and projects to individuals as appropriate
• Communicate with other teams and/or individuals to facilitate service delivery across the firm
• Provide cover for reception and telephony duties according to the weekly rota.
• Review team procedures and communicate as necessary
• Maintain a record of Reception activity and interpret call reporting statistics
• Prepare a monthly report on activity
• Ensure up to date procedures recorded, reviewed and communicated
• Liaise with 3rd party suppliers and maintain a record of expenditure as required
• Make recommendations to manager regarding significant change to staffing and procedures
• Requisition of necessary stationery and supplies.

You will have the following skills:

Essential

• Minimum 2 years supervisory experience
• Must be able to demonstrate experience of reception/telephony work (3 years)
• Must be able to demonstrate strong pc skills in support of the role and with particular reference to Microsoft Excel, Word and Outlook.

Job Reference:   UK591434

Closing Date:     04-Dec-2009

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