Operations Manager - Greenock - 25k Glasgow   £25k

We are recruiting for a well known company based in Greenock and we are looking for an experienced operations manager to drive a very successful campain

Key responsibilies will be to assist in the management of the contact centre within agreed operational and financial budgets, focusing on maximising revenue from well-managed client relationships and increasing the efficiency of the operation.  

You will have previous experience in leading a successful group of team leaders and you will be proactive in coaching, training and providing regular feedback.

You will also lead the team to deliver excellent customer and client satisfaction, and ensure financial success of the contact centre.

Manage team and site targets and incentives and develop a culture of sustained success

Maintain and improve all areas of operational performance through setting and reviewing KPI and agreeing recovery and action plans.
 

Candidates must have the ability to demonstrate leadership and management skills and fully understand the workings of the contact centre industry.
Understanding of resource planning
Experience of interacting with clients both existing and prospective

It is also essential to have the ability to build relationships with and influence key managers across the business

Knowledge of quality management principles within a Contact Centre context
Knowledge of campaign management

ALL CANDIDATES WILL BE SUBJECT TO A CREDIT CHECK AS WELL AS A FULL DISCLOSURE CHECK

Please send in your cv in the first instance to advert.response@t1group.co.uk

Job Reference:   GREEN

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