Close Asset Finance Ltd Collections Assistant - Maternity Cover Kilmarnock   Competitive

The Collections Assistant will be responsible for the collection of overdue accounts and provide administrative support for the department within Braemar Finance.

This job is for an initial period of 6 months to cover maternity leave, thereafter reviewed on a month to month basis.

2. Job Profile

The Collections Assistant will be based at Braemar Finance in Dundonald and will report to the Operations Manager. You will work closely with the underwriters and other team members to ensure an integrated approach to the business is maintained. In order to perform this role the Collections Assistant will need to be attentive to detail and disciplined in their approach to administration with a professional telephone manner. Whilst this role is an administrative role it will be varied and the ideal applicant will have the ability to carry out other duties as required.

3. Key Responsibilities of the Job

Collections

To process and carry out collections of overdue accounts in order to meet monthly targets as agreed with the Operations Manager.

Collections Administration Processing

Rescheduling of customer agreements.

Maintaining up to date records, allocation of monies, administration of direct debits, provide settlement figures, prepare arrears reports.

Liaise with insurance companies, repossession agents and sales representatives.

Raising invoices and chasing payment as required along with keeping the Agreement Suspense Ledger under constant review and action accordingly.

Use of Word & Excel Microsoft packages.

Additional Tasks

Undertake training as required and transfer training into your working environment.

To understand ALFA system and consider how the system can work in conjunction with the business in order to enhance processes.

To document processes in relation to collections administration. To be flexible in approach to work and undertake other additional administration tasks as required.

Planning and Organising

To effectively plan and organise time to maximise productivity and efficiency.

Systems

To be fully conversant with the systems required to operate as part of the role and to use systems in line with Braemar Finance operating policies and procedures.

Health & Safety

To ensure that they adhere to the company Health and Safety procedures at all times.

Training

You are required to attend training courses as and when requested, for both regulatory and personal development purposes

Policies and Procedures

It is the Collections Assistants responsibility to ensure that Braemar Finance policies and procedures are understood and adhered to at all times.�@

Smart and business like appearance.

GCSE Level Mathematics and English.

Previous knowledge and experience of the Collections and Financial Services industry is required.

Organised and attentive to detail.

Good Telephone Manner

Strong interpersonal skills

Team Player

Numerate with analytical ability

Practical problem solving ability

Flexible in approach to work

Computer literate, typing skills & be able to compose own correspondence.

Ability to deliver quality outputs within agreed timescales

Ability to work under pressure and multi task whilst maintaining a positive mental attitude.

Working Relationships

Report directly to Operations Manager 

Liaise with other team members to ensure an integrated approach to the business is maintained.

Understands the team business plan and personal contribution to it

Key Competencies

Business Awareness

Maintains a broad knowledge of the industry and the market, understands the CAF Group and the business environment and their role within it.

Organisation & Planning

Prioritises and plans to make the best use of resources to deliver tasks within timescales

Change

Understands the need for change and actively manages the change process to conclusion

Achievement and Drive

Self motivated and able to work on own or as part of a team

Decision Making

Demonstrates judgement and analyses, evaluates and interprets information to reach an effective decision.

Operational Knowledge

Accepts personal responsibility for developing own operational knowledge and skills to improve effectiveness

Customer Focus

Consistently delivers a high level of service and takes pride in meeting clients' needs.

Effective Communication

Communicates effectively, clearly and appropriately by using a range of styles to engage the required audience. Handles objections well and can adapt arguments to be presented differently when challenge

PERSONNEL SPECIFICATION

1. Main Purpose of the Job

Closing Date:     20-Mar-2010

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