Direct Sales Associate Glasgow   £14500 + Bonus

The Resource Group is an established provider of Contact Centre recruitment services to clients and candidates throughout central Scotland. With one of the largest dedicated teams in the sector we are exceptionally well placed to deliver the highest standards whether you are looking for a new job or you need staff for your centre.

The Resource Group has been supplying staff in this sector for many years and can count major employers as clients including exclusive and preferred supplier agreements. We have vacancies with small specialist centres through to some of the best known household names. 

Position: Customer Services Executive
Location: Glasgow City Centre
Salary: £14500 + Bonus
Shifts: Rotational shift patterns five days from six. One Saturday a month
Hours:
Actual Rota – 0800 – 2000 – Monday to Friday and 0900 – 1230 on a Saturday.
Contracted – 0800 – 2200 – Monday to Friday and 0900 – 1700 on a Saturday.
Bonus - 25%

I need a fantastic direct sales consultant, the type that knows the ins and outs of call ownership and has the ability to handle calls first time without the need to pass on.

DO YOU KNOW ANYONE OR ARE YOU THE PERSON WE NEED OR DO YOU KNOW THE PERSON?

• 2 years Sales and customer service experience preferably within a financial environment 
• 5 standard grades at grade 3 / C or above with Maths and English included or equivalent
• Computer literate
• Ability to work to quality targets
• A courteous manner
• A willingness to undertake training to enhance and accelerate performance
• Excellent communication skills.

Role Duties:

• Receive/make calls and covert sales leads/enquiries ensuring maximum value is delivered
• Develop and maintain product knowledge
• Identify and maximise cross-selling opportunities
• Maintain an excellent level of customer service to assist with the retention of business and repeat business
• Achieve sales targets
• Achieve strike rate/conversion targets
• Receive relevant internal licensing
• Achieve cross selling targets
• Systems updated accurately and efficiently
• Achieve coaching results

After that list you may want to know what you are going to get for this?

Well let’s see:

• An organisation that believes in QUALITY for customers (not quantity)
• A unit to work in that has BELOW 4% attrition
• A highly competitive basic salary with excellent room to progress
• A superb working environment

There is much much more available within this role and you only need to apply to find out more!

Do you want a tad more information? Or are you just going to apply now?

Your future employers Customer Service Department is responsible for providing after-sales care for their existing insurance customers. Predominately an inbound call environment, their objective is to provide a ‘one-stop-shop’ service for their customers. You are encouraged to spend as long as is needed to resolve the customer’s enquiry and to ensure they have the appropriate insurance cover for their needs. This approach has helped maintain customer retention rates close to 90% as well as staff attrition to below 4%. You will deal with a wide range of different types of enquiries, including giving general advice, making alterations to existing policies and taking payments.

There are no call length targets. Instead you’ll find the quality product portfolio and unique tailored approach means their customers actually want to talk to you.

You will be offered competitive starting salaries, comprehensive training programmes and regular team and company incentives. If you work in a client-facing role then you also have the potential to earn up to 25% monthly performance bonus. There's also a contributory pension scheme.

If you are interested in this role or require further information please call me.

Change Recruitment Group operates as a Recruitment Agency in providing permanent or contract job-seeking services and as a Recruitment Business in providing temporary job-seeking services.

Job Reference:   49295

Closing Date:     10-Mar-2010

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