Customer Service Advisor Clydebank   £Salary: Up to £14,000 pa (plus bonus)

A family business, established in 1953, Campbell & Kennedy are industry leaders in the design, installation and maintenance of aerial and satellite systems throughout the UK.

Campbell & Kennedy Ltd are a Digital TV & Satellite Installation Company who seek to employ staff and engineers who already are, or who will become the best trained, best sales/service people and best motivated people in our business sector, who will have immense pride in being a stakeholder in a forward thinking company embracing the digital revolution and exciting continuous change on technology.

Hours of Work:  Monday to Saturday (37.5 hours per week, 5 days from 6 (rota’d)

Profile of Job:    The purpose of this role is to provide customer service support, investigate problems and provide ‘relevant’ feedback.

ESSENTIAL SKILLS

1.       Exemplar and proven Customer Service telephony skills/experience

2.       Excellent call control and negotiation skills/experience

3.       Excellent query Investigation and resolution skills/experience

4.       Passion for exemplar Customer Service

5.       Ability to up-sell/cross-sell when required.

6.       Positive “Can Do” attitude

7.       Good administration skills/experience

8.       Good communication skills (written and oral)

9.       Excellent attention to detail and accuracy

10.   Good keyboard skills

11.   Proficient in Microsoft Applications (Including Word, Excel & Outlook)

12.   Proficient on Internet Explorer

13.   Flexible and adaptable disposition

DESIRABLE SKILLS

1.       Good organisational skills

2.       Excellent Communication Skills (written & oral)

3.       Excellent Time Management and Multi-Tasking Skills

4.       Solid Telephone Based Administration Experience

If you think your skills meet the above criteria and would like to apply, please press the Apply button and attach your CV.

11 Telford Court, 9 South Avenue, Clydebank, G81 2NR Tel. No. 0141 435 7769

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