Customer Service Assistant Kilmarnock   £9.15 per hour

Our client has an opportunity for a Customer Services Assistant. The post is a fixed term post to cover maternity leave, lasting 6 months.  8.45 – 4.45 Monday-Friday 35 hours per week.

• Assist all visitors with their enquiries, completing the visitors’ book and issuing security badges as appropriate, in a polite and efficient manner, promoting a positive impression

• Provide first level advice, information and guidance to clients on matters relating all services

• Undertake telephonist duties, processing all incoming telephone calls , routing to the appropriate staff as necessary, to underpin the efficient performance of customer service;

• Respond directly to requests for information and forms,  promptly and efficiently;

• Undertake administration duties, including word-processing, desk-top publishing, filing, photocopying, incoming and outgoing mail and maintain effective administration procedures and systems, to underpin the efficient performance of the full range of customer service activities;

                 Skills and Competencies 

• • Excellent communication and interpersonal skills with the ability to communicate in a range of formats, both oral and written;

   

  • Customer focused and the ability to provide a professional service at all times;

   

  • Excellent administration skills and the ability to produce high quality work first time;

   

  ·     A comprehensive working knowledge of the Microsoft Office suite.

   

   

Closing Date:     11-Mar-2010

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