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Vacancy posted: Tuesday, 9 Mar 2010
CUSTOMER ADVISOR (Full time, Permanent Role)
Glasgow
£13,015 & opportunity to earn incentives & excellent employee benefits package
Please note: This vacancy is no longer advertised.
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Large, well established organisation who are a "known name" in their industry, seeking to expand Customer Service team in several of their west of Scotland. branches.
This particular role is based within the Anniesland Branch, and is a full time permanent job.
Hours
- 35 hours are the core working hours, Monday - Friday 9am - 5pm.
- In addition to this, there is a Saturday morning rota system in place, where you will be called upon to work some Saturdays - 9am - 12 noon.
Holidays
25 days plus 6 fixed public holidays
Salary
- The minimum basic salary on offer for the role is £13,015.
- This is made up of £11,850 + £1,165 Saturday Rota allowance. (there may be some negotiation on the salary depending on each candidates background and experience).
Benefits
- Team performance incentive
- Health Insurance
- Life Assurance
- Subsidised Mortgage
- staff Pension Scheme
- Childcare vouchers
- Uniform provided
THE ROLE
- Dealing with customers over the phone AND face to face (some form of previous Customer Service experience is ESSENTIAL)
- Processing and recording all Customer transactions, updating customer records accurately and efficiently. (strong admin skills preferred).
- Identify customer needs in order to advise on the very best products and services for their individual needs.
- Identify opportunities for additional business through all customer dealings (previous experience of advising customers on the correct products and services is essential here).
- Actively seek opportunities to meet with all customers face to face, rather than just over telephone (applicants must be confident telephone manner and comfortable with all level of customers face to face).
- Deliver against weekly and monthly targets (previous experience of working to some sort of targets or deadlines is essential).
- Cash handling duties
- General admin and office duties
Polite, smart, well presented - ready to meet customers at any given time.
EXCELLENT future career development opportunities.
Job Reference: CR/Anniesland
About Margaret Hodge
Margaret Hodge Recruitment is a recruitment consultancy with over 30 years of experience of both temporary and permanent recruitment in Scotland. Margaret Hodge Recruitment provides the services of an Employment Agency for permanent recruitment, and an Employment Business for temporary work. Please note that due to the high volume of response to job vacancies, we regret that we are unable to respond to every applicant individually. Only candidates who meet the specified criteria will be considered for this role.