Operations Manager Glasgow   Salary up to £45,000 plus benefits

Our client is recognised as one of the worlds largest independent provider of claims management solutions

They currently require an experienced Operations Manager to assume responsibility for the following duties:

• Manage financial accounts and resources/costs for CPBU
• Manage service quality for CPBU
• Ensure client needs are met and SLA KPIs are achieved as a minimum
• Ensure all HR policies are complied with
• Manage staff resources, employee development and performance levels in line with the needs of the business
• Establish and maintain a programme of key client liaison between Client Partnerships and Key Account Managers
• Manage and develop client relationships
• To have effective system of communication in place with all staff
• Facilitate communication with other parts of the business and senior management
• Ensure awareness and compliance with all corporate governance requirements (as well as general company policies and procedures)
• Seek to develop own skills to aid performance in role
• Achievement of Company and Corporate objectives
• Maintain awareness of Business Continuity programme and role within it
• Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative
• Communicate with the team on a regular basis regarding corporate and departmental information and updates

The successful applicant will be able to demonstrate their effectiveness within the following areas:

• Strong people management experience / background
• Strong operational background
• A good technical background and understanding of the market
• Ability to interpret and analyse financial management reports
• Proven experience of achieving financial targets
• Excellent communication and presentation skills
• Flexible approach – the job holder will be required to travel throughout the UK and internationally as and when appropriate  

Should you be interested in applying for the above position, please forward your CV using the apply online now link or call Kieran on 0141 564 1561.

HR Consultancy acts as both an employment business and an employment agency.

Job Reference:   GLA/KD/883296

Closing Date:     13-Mar-2010

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