GAP One Customer Support Account Administrator Glasgow   £to 18K + bonus, pension,life assurance and subsidised gym membership

GAP Group Ltd is the UK’s largest independent Plant and Tool Hirer, hiring out a range of products across a number of sectors including construction and utilities. Currently with c.800 employees , 58 depots across the UK and our Head office in Glasgow we are recruiting a GAP One Customer Support Administrator to carry out efficient and effective administration of Major Account Customer business

Based within our Head Office in Glasgow, key responsibilities include:

• Ensure all invoice/account queries received  are followed through to resolution
• Utilise Movex (ERP system) to resolve and update query information/resolutions
• Highlight recurring queries and identify areas for improvement
• Carry out rate checks on existing hires
• Produce/maintain spreadsheets detailing outstanding invoices and send appropriate responses to customer
• Produce customer hire and invoice reports
• Preparation of customer KPI and revenue reports
• Ensure query sheets are actioned within timescales agreed and raise appropriate credit notes
• Allocate all payments within 3 days of receipt
• Process all credit card payments the same day after issuing weekly/monthly invoices
• Open new accounts and carry out any credit checks when required

 Applicants must have worked within a Sales Ledger environment and should have the ability to resolve queries in a customer focused manner. An excellent telephone manner is essential as are strong Microsoft excel skills.

Job Reference:   CS

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