Marketing Manager Glasgow   £Negotiable + Bonus + Benefits + Pension

RESPONSE is focused on Building Rewarding Relationships; with our clients, with their customers and with our highly committed team in Glasgow. A new and energetic leadership team has reset the direction of the business and we have embarked upon a measured plan of value-based growth.

The pedigree of our constituent parts is unquestionable. RESPONSE now blends almost 20 years of managing effective customer contact activities from our multi-site contact centres in Glasgow together with the class leading software development capabilities of our Inisoft business. Our technology solutions are currently deployed in customer service environment in 18 countries, in 7 languages and our contact centre activities service the requirements of blue-chip clients such as the US Embassy, Hiscox and SKY.

Our recently formed Innovative Solutions Team brings an unrivalled creativity and flexibility to the creation of solutions for our contact centre clients and is already demonstrating clear value to our clients and their customers. However, this is only the beginning.

Key Responsibilities

We are looking for a highly motivated and creative Marketing Manager to lead a small team in ensuring that we are maximising the value of both our software and contact centre capabilities. Our software solutions are diverse but all provide capabilities to ensure that our clients and their customers are able to engage effectively. Our contact centres provide outsource, insource and co-source activities. We deliver value in blending our operational, technology and commercial capabilities to ensure that we are building rewarding relationships for all participants.

Skills Knowledge and Capability

You will have a demonstrable track record in marketing management across the full marketing mix, ideally with experience in both service and product presentation. You will relish the opportunity to define the solution positioning, routes to market and execution of the appropriate marketing plan. It is expected that you will thrive under pressure and welcome the need to balance time between a variety of solution streams.

The challenges are not to be underestimated but if you can demonstrate the right mix of core skills as well as the energy, creativity and passion to make a significant contribution to our journey then we would be delighted to hear from you. This is an opportunity for real impact.

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