Quality Manager Glasgow   £24000 - £25000 per annum + Bonus + Benefits

Eden Scott are currently recruiting for an experienced Quality Manager to join leading outsourcer based in central Glasgow

Responsibilities of role

• Develop and implement a quality management strategy designed to meet both internal and external quality requirements
• Lead, motivate and develop a team of Quality Coordinators to ensure their engagement in and contribution towards the quality management strategy
• Manage the Quality Monitoring process across various projects
• Manage the measurement, analysis, reporting and publication of Quality performance
• Establish and implement a communication strategy to raise awareness of and improve quality issues
• Work alongside Operations Managers and Team Managers to develop specific Quality improvement plans for their areas of responsibility
• Work in conjunction with other Quality departments, both internal and external, to align standards, share best practice and improve upon results
• Identify relevant quality-related training needs and deliver training and coaching where necessary
• Additional quality/communication duties as directed by the senior operations management team

• Setting strategic objectives relating to quality management
• Allocating resources to ensure completion of projects and priorities

Essential Skills

• Experience within a Quality Management/Leader role
• Proven team management and coaching skills
• Strong analytical ability with excellent attention to detail
• Ability to work under pressure
• Understanding of contact centre operations
• Strategic planning
• Strong MS Office skills
• Understanding of the technology used within the contact centre industry

To apply can you forward your CV to roz.mcauley@edenscott.com or call 0141 4101024

Job Reference:   14650

Closing Date:     20-Mar-2010

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