Financial Complaints Executive Glasgow   up to £8.00 per hour

We have an exciting opportunity to join this prestigious city centre based financial services company.  

Job Role:

• Working in a fast paced environment within the Clients Complaints team
• Dealing with First level complaint cases you will respond to customer queries and complaints by phone, e-mail, and letter
• You will process documentation in order to meet requirements
• Conducting administration in relation to customer complaints

To be considered for this role you require the following:

• Previous experience from working in a financial company is essential
• Experience of working under pressure, preferably within a complaints handling environment
• Experience working to deadlines and commitment to meet team targets
• Be able to demonstrate understanding of FSA regulations
• No more than 3 jobs in the last 2 years
• To be successful for this role you MUST be able to pass a credit check and criminal record check
• It is desirable that you will have a high level of qualification, A Level / Higher or equivalent
• Candidate must be confident and professional on the telephone and have the ability to structure written correspondence to clients.

You will work a 35 hour week between 8am – 6pm Mon to Friday

This is a 3 month role but could be extended with further opportunities in the business.

HR Consultancy acts as both an employment business and an employment agency.

To apply for this position please forward your CV to Katie Duffin using the apply online now link.

Job Reference:   883543

Closing Date:     21-Mar-2010

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