Client Contact Team Manager – Stock Broking Glasgow   £excellent + benefits

With total clients assets of some £151.3bn as at December 2009, we’re already the UK’s leading wealth manager. But at Barclays Wealth we’ve never been content to rest on our laurels, which is why we’re contantly looking to improve the way we work.  Join us at our Contact Centre here in Glasgow, and you’ll have a big part to play in our success.  

About the challenge

The challenge is two-fold. Firstly, on an operational level, you’ll manage, motivate and develop a dedicated team of agents that’s responsible for looking after clients of Barclays Stockbrokers. It’ll be down to you to inspire each individual to make the most of appropriate cross-selling opportunities, while delivering the sky-high standards of service our customers have come to expect. The second half of the challenge is perhaps more creative and certainly more strategic. In simple terms, we want you to take a close look at the way we work, review our existing processes and procedures, then suggest where improvements could be made and develop a solid business case to drive through the necessary changes. 

About you

The diverse nature of this role calls for a rather special set of skills. It stands to reason that you’ll come to us from a contact centre leadership role. But just as important as your practical experience of coaching, mentoring and performance managing a team will be your track record of seeing performance improvement projects through from a spark of inspiration to final implementation. It could well be that you’ve already worked on projects designed to improve the customer experience. But most important will be your ability to look beyond the day to day aspects of the role, win the confidence and buy-in of those around you, and make change happen.

About us

At Barclays Wealth, we provide a range of financial services to private and intermediary clients worldwide. With offices in over 20 countries, we’re ideally positioned to achieve our aim of becoming the premier global wealth manager and advisor. For ambitious and talented professionals, ours is strong global business, creating opportunities to develop a stimulating career where we’ll recognise your commitment and reward your efforts accordingly.

If you have what it takes to make a positive contribution to the future success of our business, please visit www.barclayswealthcareers.com

Barclays Wealth is the wealth management division of Barclays and operates through Barclays Bank PLC and its subsidiaries.

Barclays Bank PLC is registered in England and authorised and regulated by the Financial Services Authority. Registered No: 1026167.

Job Reference:   SP

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