Telephone Banking Advisor Kilmarnock   C. £12,266 potentially rising after 3 months

Positions starting Aug 30th - 4 weeks training (training is Full Time)

Full Time Sales and Service Professionals Required - to work on behalf of a well known financial services client.

Shift patterns are 5 days over 7 between 07:00-22:00 (8 hour shifts)

beCogent is an energetic, fun and vibrant place to work and was voted Employer of the Year, (Scotland and UK). We operate ‘at a pace’, and have grown rapidly since we were established in 1999. We now operate from four sites in the West of Scotland, turnover in excess of £35m annually and employ 3,000 staff. Offering innovative and effective outsourced solutions to our clients and customers, we are one of Europe’s most advanced customer interaction centres and leading providers of outsourced services.

It is fair to say we have very high standards, providing our staff with a platform on which to shine along with the plenty of encouragement and a variety of training and development opportunities. Employee engagement is at the heart of everything we do.

Our opportunity

• To work on behalf of large financial services client in a telephone banking advisoy role.
• To gain extensive and varied professional and personal development including recognised industry certification.
• To use your exceptional communication and people skills to ensure our customers receive an exceptional customer experience.
• To work in an environemnt where our people and your journey with us are our priority.

The successful candidates will posses

• Experience within a customer service related role
• Ability to communicate effectively with both internal and external customers.
• Experience in the Financial Sector preferred, but not required
• A high degree of integrity and confidentiality due to the sensitive nature of our enquiries.
• Ability to identify customer needs quickly and identify the best resolution for the situation
• Strong problem solving and decision making skills
• Demonstrates strong interpersonal skills with the ability to identify opportunities to promote additional products and services to suit our customers banking needs.
• Demonstrates adaptability and flexibility while working within a fast-paced, ever changing environment
• Accuracy and attention to detail.
• Confident computer skills.

Please phone our recruitment line on: 05511 452 625  (please leave message with name and contact number as we are very busy and we will get back to you)

Alternatively, please send a CV and cover letter detailing which role you are interested in and why you feel you're the right candidate for the role. 

NO AGENCY CONTACT PLEASE

Job Reference:   KNAGFT

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