Dunfermline Building Society Team Manager, Customer Service Operations Dunfermline   From £23,000 per annum plus attractive Financial Sector benefits

Customer satisfaction is paramount to Dunfermline Building Society and our staff are fundamental to the achievement of our success. With competitive rates of pay, a great range of benefits and excellent training and development it’s easy to see why you would be interested in a career with one of Scotland’s best-loved brands. This is an exciting time for the Customer Service Operations team within Dunfermline Building Society as we move into a new multi-branded Customer Service Operations function.  

As part of the Regional Brand’s strategy, our aim is to create modern, sustainable regional businesses that provide a distinct, differentiated customer experience alongside products that positively contribute to overall group profitability and strengthen the retail funding position. 

Contract:  12 months (maternity cover). Mon to Fri 9.00am – 5.00pm (flexibility required)

This is an excellent opportunity for a self-motivated team manager who has a positive outlook in the face of change. You will already have worked in the Financial Services industry and have experience in processing mortgages and/or savings products. 

The role of Team Manager is to develop, manage and motivate a team of Administrators dealing with a variety of Customer Service Operations related matters.  As a Team Manager you will be accountable for the performance of your team so you need to be results focussed with excellent interpersonal skills in order to develop your team members to be the very best they can be. You will be regarded as a role model in attitude and behaviour and a natural leader who inspires high achievement in others by being an advocate of continuous improvement and change. To excel in this role you will need to achieve effective levels of productivity, high quality standards and achieve agreed service standards. The ability to forecast workloads, analyse data, identify solutions and effectively communicate objectives to a team is essential.

For full details of the role, click on the apply button which will take you to our website. To apply, please send your CV and covering letter by email to recruitment@dunfermline.com or by post to Recruitment, Dunfermline Building Society, Caledonia House, Dunfermline, KY11 8PJ by the closing date of Monday 2nd August 2010.

Successful candidates will be invited to participate in initial telephone interviews on 10th or 11th August, followed by an assessment day on Tuesday 17th August 2010.

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