Compliance Officer Falkirk (Town)   Salary dependant on experience

HEROtsc is one of the UK's leading outsourcing contact centre companies with seven sites based in Scotland and two in England. Our clients include global leaders in the mobile, financial services and technology sectors. This has lead to HEROtsc being recognised as one of the best in the industry with numerous awards to their credit. We are currently looking to take on a Compliance Officer to join our organisation.

This role involves working with the Compliance Manager to influence & lead compliance in line with regulatory and governing bodies which HEROtsc are regulated by or associated with. You will support the business by maintaining and auditing processes and policies to ensure continual operational compliance as deemed appropriate by our clients, the governing bodies and appropriate International Standards.

Duties and responsibilities: 

• Create, develop, deliver & continually improve processes which demonstrate compliance across the multiple sites
• Keep abreast of client and company strategy/developments and maintains awareness of contact centre industry developments. 
• Must fully understand and demonstrate all legislative requirements including but not limited to FSA, CCA, DPA, OFCOM and OFGEM
• Create a culture of governance & consistency in terms deployment of consistent  operational best practices across the organisation
• Communicate with the client to ensure full understanding of campaign compliance in relation to regulatory or governing bodies as and when required
• Work with the compliance manager to proactively manage, forward plan, prioritise, implement, and schedule all business improvement projects efficiently and timeously, ensuring that performance in every area meets client and company demands. 

Skills and Experience: 

• Knowledge of call/contact centre design, transformation, systems, processes and management
• Proven track record of innovation
• Proven track record of introducing & managing change
• Understanding of operational practices, processes and technology involved in contact centre management
• Customer Focus – continually improve the customer experience across the organisation
• Sound written and oral communication skills and influencing skills.

The role will be based in our Falkirk contact centre. However, it may also involve travelling to other locations on occasions, which can include overnight stays as and when required.

If you feel that you have the skills required along with the drive and passion to succeed then please don’t delay in sending your CV and salary expectations to us using the link below.

Closing Date:     04-Aug-2010

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