Team Leader Ayrshire North   £18,000- £25,000

Our client a specialist in Debt Management Services is looking for a Team Leader within their Customer Services Department. The position is to lead, motivate and develop team members to achieve a range of performance objectives & targets for negotiating repayments.

Hours of Work

• This role is a 35 hour working week;
• Four week rotation
• Shifts are; 8.00-15.30; 9.00-17.00; 11.00-19.00; 13.00-21.00 Saturday's 09.00-16.00

Key Responsibilities

• Utilise MI to effectively manage team performance, read information on individual team member's key performance indicator's, being accountable for the preparation & distribution of report's to appropriate designates
• Identify team member's strengths & weaknesses via call auditing & monthly reviews, providing regular feedback & coaching to develop team member's
• Communicate effectively with team member's; conducting regular briefings to ensure client & business information is delivered in a timely & appropriate manner
• Be responsible for delivery of Department's SLA's
• Minimise potential complaints, buy demonstrating & encouraging standards of work & behaviours are compliant & fair, providing excellent customer service at all times
• Adopting a hands on approach & accepting accountability for getting things done. Motivating & leading by example, adopting a positive "can-do" attitude
• Mange team members' attendance and timekeeping
• Conduct formal monthly reviews
• Assist with recruitment of departmental personnel
• Ensure the security of the department when lines are closed & operators leave the building
• Work effectively as part of Ops Management team
• Manage or assist in specialist campaigns or project work as and when required
• Provide cover, as reasonable, in the absence of colleagues
• Carry out any reasonable instructions as directed by your line manager

Key Skills

• • Client commitment & Commercial Awareness
  • Focus on results
  • Commitment to continuous Improvement & quality
  • Personal Impact & professional credibility
  • Managing relationships
  • Planning & organisation
  • Investigation, Analysis & decision making
  • Flexibility & adaptability
  • People development

  This  is a fabulous opportunity and is also an immediate start! Please send your CV in application if you feel you have the skills and attributes to add value to this already successful company.

Job Reference:   TL/JS

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