Travel Sales Consultant (J1293) East Kilbride   £13,000 plus uncapped bonus and excellent benefits

The Role:

Our Client are one of the UK’s leading long-haul tailor-made travel specialists, the purpose of the role is to maximise sales by ascertaining client needs and offering an informed and courteous service, always exceeding customer expectations.

Key Responsibilities/Accountabilities

The main responsibilities of our Client’s Travel Sales Consultants can be split into 2 main areas – Sales and Service.

 Sales

Answer inbound calls from our Travel Agent partners efficiently and effectively providing first class customer service.

Promote and sell air and ground products in order to meet clearly defined and established targets.

Offer expertise, advice and knowledge to our Travel Agent partners about destinations including airlines, ground arrangements, sightseeing tours, etc..

Provide packages that are “tailor-made” to suit the individual needs of their clients.

Ensure that impeccable customer service is provided on every call.

Seek appropriate guidance and advice as required from the Team Leader.

Become fully knowledgeable about the products and services offered, while utilising the key destination knowledge to help guarantee successful & profitable relationships with our client’s Travel Agent partners.

Remain flexible to business needs, including multi-tasking.

Ensure that all destination knowledge is shared with the wider team to allow a better understanding of the geographical area.

Service

Amend existing bookings.

Provide accurate information to their Travel Agent partners on amendment and cancellation fees.

Take payments and confirm bookings.

Problem solve to address any concerns their Travel Agent partners may have.

Add additional services to bookings as per Travel Agent requests.

Take advantage of opportunities and up-sell whenever possible.

Take ownership of issues and problems with bookings whenever they arise, and follow through to ensure a successful resolution is achieved.

Maintain excellent working relationships with all departments.

Seek appropriate guidance and advice as required from Team Leader.

Deal with objections and respond appropriately.

Become fully knowledgeable about the products and services offered.

Remain flexible to business needs, including multi-tasking.

Skills, Knowledge and Experience

Essential

Excellent oral and written communication skills gained within a sales environment

PC literate

Thorough attention to detail

Enthusiastic & self-motivated

Passionate about Travel

Excellent organisational skills and ability to prioritise

Ability to inspire confidence and develop rapport with Travel Agents and colleagues

Skill in managing more than one task at a time

Problem solving and negotiating skills

Flexibility and adaptive to change

Ability to excel under pressure

Discretion and awareness of confidentiality

Desirable

Sound knowledge of Galileo central reservation system desirable

 Benefits:

Annual Leave:

28 days annual leave (including statutory holidays) per year. Increasing with Length of Service.

Incentives

 Sales Incentive Plan: Excellent uncapped monthly paid commission scheme for Travel Sales Consultants in our Operations centre

a wide range of incentives continually run in various areas of the company, including flights, accommodation, nights out, shopping vouchers and there has even been the chance to win a Car!

Group personal pension plan

Contributory pension plan available to all employees after completion of 3 months service

Discounted personal travel:

to all of our fabulous long-haul destinations,

Childcare vouchers:

Tax and NI relief on childcare

Cycle to Work Scheme:

Tax and NI relief on the purchase of a bicycle operated through Halfords

Friday Night Fun

Party nights on the last Friday of the month

Refer a friend recruitment bonus:

When our Client's employee’s recommend their friends to come and work for them, they earn themselves a recruitment bonus

Corporate Gym Membership:

Access to the Glasgow Club and Virgin Active gyms

Educational Trips:

all employees within the reservations department have the opportunity to attend educational trips to the fabulous destinations we sell

Job Reference:   J1293

Closing Date:     03-Sep-2010

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