Technical Support Level 2 – Italian speaking Linlithgow   £17000

An opportunity has opened up for a Technical Support Agent for a UK leading outsourced support centre. With a presence in 51 countries you will be based in the Linlithgow facility offering support and technical skills to their global customers. The position is for a Level 2 Technical Support Agent fluent in French.

Hours will be based on a 24/7 rota. Offered along with the salary will be a shift allowance, use of the impressive and modern facility which includes a canteen, shop, free gym, and free parking. Benefits include, 22 days holiday (increasing to 25 with service), BUPA, pension and full training.

Requirements:

• Fluency in English AND Italian

• High level technical aptitude and problem solving ability.
• Good English written and verbal communication skills
• Familiarity and experience of Solaris, Linux or Unix systems.
• Commitment to providing a first class service, within a service oriented environment.
• Ability to work under pressure and without direct supervision.
• Good social skills and abilities to communicate at all levels.
• Ability to accept responsibility.
• Good troubleshooting skills.
• Ability to interpret a variety of instructions provided in written and oral format.
• Ability to troubleshoot technical issues over the telephone.

• Exceptional Interpersonal skills and proactive approach.
• Team Player and ability to work under pressure
• Commitment to respond to customer concerns or issues accurately and efficiently
• Willingness to learn new skills and concepts.
• Attendance and punctuality.
• Knows and respects characteristics of different nationalities within the team.

Candidates may be subject to security checks

Please contact Lynne Stephen for a confidential chat on 0131 225 1126 or email your CV to lynne.stephen@maxwellbruce.com 

Maxwell Bruce operates as an Employment Agency in providing permanent or contract job-seeking services and as an Employment Business in providing temporary job-seeking services.

Job Reference:   CW-L2

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