Telephone Service Officer Greenock   £15k package

Telephone Service Officer

Greenock

9 months fixed term contract

£15k package

The Royal Bank of Scotland Group is full of talented people working closely together in teams driven by success. We have a range of service operations with big brand names like NatWest, Direct Line and Royal Bank of Scotland. Our Customer Service Teams deliver the best possible service to our customers and in return, we make sure they enjoy their own success.

Whether you’re answering account or financial queries, or offering advice on the many RBS products and services, we’ll need you to be able to assess the customers requirements and deal with them efficiently, professionally and always in a helpful and clear way. Sometimes this will mean referring customers directly to another department and sometimes you will contact the product department and refer them directly to the customer, updating the account record accordingly.

Understanding the importance of our security protocol and your knowledge of our products and services will be key but we’re not worried if you don’t already have extensive customer service/telephone service experience. We'll give you industry-leading training that will ensure you have all the expertise and knowledge you need to take care of our customers.

We offer up to 15% incentive bonus. You’ll need to bring confidence, energy and a competitive spirit that’ll see you get results. We want people who will push to exceed their targets, keep 100% motivated and help both customers and colleagues alike see us continue our success.

At RBS we treat all our staff as individuals. That’s why you can customise your own rewards package to suit your changing lifestyle and find the perfect balance.

The RBS Group is recognised as having one of the most innovative and flexible reward programmes in the financial services sector.

• Salary from £12,351 pro rata
• In addition to your salary you would receive an additional up to 25% of salary as benefit funding instead of a traditional pension plan*
• Sharesave Scheme – Save 10% off RBS shares and cash in, tax-free after 3 years
• Minimum of 22 days holiday per year plus a further 8 Bank Holidays (both pro rata based at hours worked)
• All employees have access to a great range of discounted financial services products including Mortgages, Loans, Savings and Insurance as well as discounts on other products and services from a number of well known retailers and manufacturers

Hours

• 9 Month Fixed Term Contract 
• Full Time Hours - 35 hours per week
• The opening hours of the centre are: Monday - Sunday 07:00 - 22:00 
• Your actual working hours will be discussed at interview
• Training will be Full Time, Monday to Friday 09:00 - 17:00 for 4 weeks, followed by 2 weeks academy

 To apply, please click on the Apply button.

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