Sales & Service Executive Hamilton   £15,015

Our client, a household name in the global banking and finance industry, is seeking Service & Sales Executives to work as a key member of their team in their state of the art contact centre. The successful candidate will need to be resilient and someone who thrives on customer service, negotiating and working towards achieving stretching targets; without ever losing sight of what’s best for the customer and not just for the business.

As a Service & Sales Executive you will be:

* Responsible for providing a world-class level of service, over the telephone, to all kinds of customers.
* Working on an inbound service and sales line for customers.
* Resolving questions and queries from customers and colleagues; maximising cross-selling opportunities by understanding customer needs and identifying the ways in which we can help them. 

As a Service & Sales Executive you will:

* Enjoy constant telephone contact with customers
* Have the ability to communicate professionally in English
* Have previous contact centre or strong retail sales experience and be willing to work flexibly, as the role will involve shifts.
* Communicate in a clear and engaging manner
* Listen actively
* Follow set procedures and regulations
* Work efficiently to maintain service levels as required by the business
* Manage your own time effectively, plan ahead and adopt a methodical approach to your work
* Build strong customer relationships and quickly focus on their needs
* Adopt a flexible approach to work and adapt to change

Job Reference:   GL4SS

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