Inside Sales Reporting Lead Erskine   £35000.0 - £45000.0 per annum

Our client is at the forefront of the global IT market, delivering vital technology for business and life. Their solutions span IT infrastructure, personal computing and access devices, global services and imaging and printing reach globally across consumers, enterprises and small & medium business. The Erskine Inside Sales Centre sells and supports theirs portfolio in the UK & Ireland through both directly to customers and through their extensive reseller channel.

The role of the Inside Sales Reporting Lead will be to devise and implement a reporting strategy which provides management with timely, accurate and appropriate business intelligence for distribution to internal and external stakeholders.

* Lead the Inside Sales Reporting Team and collaborate with the senior management team, sales managers and team specific reporting resources to define MI requirements
* Engage with multiple Client BU and EMEA reporting owners to ensure alignment of inside sales reporting with country and EMEA results.
* Work with the reporting teams and the business to ensure the account alignment process is working effectively
*Utilize the full functionality and capabilities of Clients Data Warehouse (EDW) to automate existing processes and set up efficient data extracts which cover multiple BU reporting needs.
* Agree a common suite of standard reports with the business and design and develop new reports using appropriate technical solutions
* Manage the development of an Inside Sales complete reporting metric with a user friendly front-end delivery system.
* Design and develop high quality, scalable and extendable reporting solutions. Develop customized solutions to link data, show in specific layouts, store, locate, and retrieve documents, data, and information.
* Ensure technical feasibility checks for new reporting requests. Create a proposal and give potential timeframes for development activities.
* Analyze reports to identify key areas requiring focus and reason. Provide management with actionable insights from the reports and data provided.
* Ensure reporting standards are in place, reports are documented and coverage is in place for holiday periods.
* Support Inside Sales coaching culture by sharing reporting skills with colleagues
*Monitor MI production and highlight / escalate any issues to manage them through the appropriate escalation channels.
* Ensure the quality of reports is excellent and that they are reliable and can be produced consistently.

Skills & Knowledge Required:

* Educated to Bachelor degree level, preferably in the Computer Science or Economic field
* Strong, proven English language skills - both verbal and written
* Advanced Microsoft SQL Server 2005 or 2008 knowledge, understanding of databases.
* Sound Microsoft Excel and Microsoft Access knowledge.
* Ability to work both independently or in a team and to show initiative.
* Ability to work with management.
* Accountability for tasks assigned.
* Strong ability to synthesize and convey knowledge & information, as well as to facilitate learning and coach others in gaining specific competencies.
* Strong analytic thinking
* Excellent communication skills (questioning, listening, presentation & negotiation skills)
* Strong ability to synthesize and convey knowledge & information as well as to facilitate learning.
* Excellent communication skills (questioning, listening, presentation & negotiation skills)
* Customer oriented - keep customer always in mind
* Goal Oriented
* Acts with integrity

Job Reference:   GBR/181550

Closing Date:     20-Feb-2012

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