Origin RPM 1st Line Helpdesk Support Bellshill   £14-16,000 dependent on experience

Origin RPM’s client is a successful and growing internet & telecoms company based in Lanarkshire.  Due to growth, we now require experienced 1st Line Helpdesk Support, to provide customers with the excellent service the company is known for.

Key Duties:

• To provide technical support and general account assistance by answering queries via phone, email & in-house helpdesk
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• To take ownership of customer problems and be proactive when dealing with customer issues
• To log all calls on the call logging system and maintain full audits
• Respond to enquiries from customer and help them resolve any hardware or software problems
• To allocate more complex service issues to the relevant staff member with detailed information
• To provide at all times a professional, courteous and rapid response to individual customers
• To arrange for and manage supplier technical support where problems cannot be resolved in house
• Cross selling of other appropriate services

Person Specification:

• Relevant 1st line / Helpdesk support experience
• Strong knowledge of Microsoft based operating systems with emphasis on Internet connectivity, Wi-Fi and email programs such as Outlook, Mozilla, etc.
• Experience of using and troubleshooting Mac systems for Internet/email use
• Basic understanding of PC hardware set-up and configuration
• Excellent telephone manner and communication skills
• Previous experience of supporting telecom services such as PSTN, ISDN, VoIP would be advantageous
• A relevant MCP certification would be beneficial, but is not essential

This is an excellent opportunity to join a growing company. Hours of work will be 900am-500pm, Monday-Friday.

If you feel that this is right for you, please get in touch now via the APPLY button. 

Job Reference:   ORI2057

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