Customer Advisors (Welcome)
Livingston
Part time (26 hours)
Shift: Friday, Monday 1700-2200, Saturday, Sunday 0900-1800
Start dates March 2012
At Sky, 2011 was a year of growth and innovation. From launching our award winning Sky Go service to announcing the exciting new Sky Sports F1 HD channel. And it's all brought to life by everyone who works here. Our people are critical to our success so it's vital that we attract the most talented people to work with us. So if being part of our next award winner excites you, we'd love to talk to you about the opportunities available in 2012.
Our Welcome department is responsible for new customers through their first 90 days of being with Sky. This is a varied role involving all forms of communication with our customers, processing customer Broadband, Sky Talk and TV orders and helping our customers with any questions or issues they may have as they become familiar with their new products and services.
As a Welcome Advisor you are integral to our organisation in providing exceptional service to our customers. You need excellent communication skills to manage our customer's accounts and ensure our customers enquiries and needs are met at the first point of contact. Understanding what the customer wants and looking for opportunities to promote and sell our other products and services are key to ensuring our customer gets the most from us. Full system and product training is provided when you start with us to help you become the best.
As a valued employee of Sky we offer you a competitive salary, free Sky+HD entertainment package (Sky Broadband, Sky Talk and Sky HD) worth £600 on top of your annual salary and 30 days holiday (pro rata).
Sky delivers some of the most diverse content and services on the planet, and we value the same diversity within our business. We provide a culture of entrepreneurialism and opportunity for one and all.
To find out if this role would suit you, please take our interactive quiz to help give you an idea of what would be in store for you as a Customer Advisor at Sky. The information you will find on this quiz could be useful if you are successful getting to interview stage! Please click here to take our quiz now.
Sky delivers some of the most diverse content and services on the planet, and we value the same diversity within our business. We provide a culture of entrepreneurialism and opportunity for one and all.
Job Reference: 07489
Closing Date: 25-Feb-2012
