Customer Service Manager Edinburgh   Up to £35,000 per annum plus bonus, benefits & free parking

JOB DESCRIPTION

We are currently recruiting for Customer Service Managers for this leading organisation based in Stirling. Free parking is available with excellent transport links from Edinburgh. Hours of work - Mon-Fri, 9-5.

As a Customer Service Manager, you will be responsible for:

• Managing and motivating a team of advisors to provide excellent customer service whilst achieving key business targets
• Ensuring your team have clear goals and objectives and understand what is expected of them
• Conducting regular one to ones, formal appraisals and regular coaching sessions to drive the performance of your team
• Building relationships with your peers and maintaining a strong understanding of your marketplace and competitors
• Implementing change to processes and culture and empowering your team to embrace these changes
• Championing treating customers fairly to ensure the customer is at centre of everything we do
• Communicating clearly and influentially, in a way that engages others so they can see how what they do fits into the bigger picture and how they can each make a difference to the success of the company.

WHO WE’RE LOOKING FOR

In order to be considered for these positions you will need:

• A minimum of 3 years Contact Centre Team Management experience within financial services
• Excellent communication skills with the ability to motivate others to succeed
• A proven track record of coaching people to success
• Strong influencing and negotiating skills
• Previous project management experience
• Excellent planning and organisational skills
• An ability to build partnerships both internally and externally with key stakeholders
• Strong decision making, problem solving and process improvement skills
• Experience of implementing change and managing any resistance as a result
• The ability to create an environment which has the customer experience at its heart

HOW TO APPLY

To apply, please email an up to date CV to this posting or call Emma on 0141 240 2410

Job Reference:   UK659170

• Print