Administrative Assistant Glasgow   Competitive

Job Purpose

To provide comprehensive administrative support to the Learning and Teaching Support Administrator, Research Support Administrators and other key support functions within the School of Humanities

Main Duties and Responsibilities

1. Provision of flexible administrative and clerical support service within the School of Humanities Office

2. To assist with the provision of flexible clerical support service for Student Support Assistants across the School.

3. To act as first point of contact for and deal with all enquiries within the School of Humanities Office, dealing with enquiries or redirecting as appropriate.

4. Supervised by the Learning and Teaching Support Administrator, support the administration of all undergraduate and postgraduate courses across the School, including clerical duties relating to general course administration and assessment processes across the School’s subjects.

5. To assist with the production of teaching materials across the School’s undergraduate and postgraduate portfolio, assisting in annual production and updating of handbooks and web materials

6. To support Research Support Administrators in the support of research project administration, including the processing of Project Approval Forms and other key functions relating to research support.

7. Provision of general clerical support relating to teaching room bookings for both undergraduate and postgraduate programmes, liaising with University services as necessary.

8. To assist with student recruitment, seminars and other School event management, liaising with administrative colleagues across the School

9. Provision of general administrative support relating to the School’s estate, liaising with central University services in relation to office space and teaching rooms.

10. Other general clerical support services as assigned

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

Essential:
A1 VQ 2/3, Standard Grades, (GCSE's), City & Guilds or equivalent.
Skills
Essential:
C1 Competent written and/or oral communication skills,
C2 Ability to be proactive and adaptable to changing demands
C3 Time Management Skills
C4 Interpersonal Skills
Experience

Essential:
E1 Typically 1 year's relevant work experience with qualifications, or 2 years' relevant work experience without qualifications
E2 Proficient in using Microsoft packages i.e. Word, Excel, Powerpoint. Desirable:
F1 Some knowledge of other software packages

Job Features

Dimensions

Administrative support within the main School of Humanities Office, supporting the administrative team (to deliver support functions across the School (teaching, research and operations); circa 77 Academic staff and an annual student intake of approximately 1200 undergraduate students and 250 postgraduates.

Job Features

Planning and Organising

Workloads will be delegated from within the School Administrative team.

Post holder is required to be flexible and able to adapt and to support different areas from within the School’s key functions

Decision Making Responding to enquires from students, academic colleagues and other University stakeholders, dealing with effectively or redirecting as appropriate

Ensuring that key members of the administrative team are aware of any issues arising through course administrative procedures.

Internal/External Relationships

Communicating both in person and through email with administrative and academic colleagues across the School contributing to the effective operation of the School’s functions.

As appropriate, liaising with key internal stakeholders within central University services to ensure the effective operation of the School’s undergraduate and postgraduate teaching programmes.

Problem SolvingActing as first point of contact for general enquiries with the School Adminstration office.

Using judgement and initiative when dealing with enquires either at source or liaising with key staff as appropriate.

Job Reference:   002242

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