Vacancy posted: Saturday, 16 Jun 2012

CUSTOMER SERVICE ANALYST Glasgow

Please note: This vacancy is no longer advertised.

You might find these similar jobs of interest:

Show all Call/Contact Centres jobs in Glasgow







CUSTOMER SERVICE ANALYST

Location:GlasgowCityCentre (easily accessible by public transport)

Hours: 5 days from 7, Mon - Fri between 7am - 8pm and Sat and Sun 8am - 5pm

Contract: Ongoing temporary contract

The Position:

Responsible for completing applications for international bank accounts, answering a range of questions and queries, reviewing applications and supporting documents whilst providing world class service to internal and external clients. You will also be responsible for identifying additional cross selling opportunities.

Skills & Experience:

(You must meet the following criteria)

  • You will be flexible and professional under pressure, have strong interpersonal skills and a commitment and focus on succeeding in a challenging environment.
  • You must be able to work accurately to deadlines and committed to meeting team targets.
  • You will contribute positively to the organisational culture, and have the ability to work on your own initiative.
  • Strong customer service skills and excellent communication skills essential.
  • Must have experience following financial service compliance.
  • Financial service contact centre experience or experience dealing with Investments/Pensions essential.
  • Broad understanding of the financial service industry.
  • Experience of upselling products essential.
  • YOU MUST PASS A CREDIT CHECK and reference check covering the last 3 years.

    • Job Reference:   60688

    Closing Date:     23-Jun-2012

    About Change

    Change Recruitment Group is the vehicle used to consolidate two leading specialist divisions providing comprehensive end to end recruitment solutions to both clients and candidates around the globe.

    Change: specialist providers within Accountancy & Finance, Support, Contact Centre & Sales, Financial Services & Investments, Human Resources, Information Technology, Legal and Public Practice.

    Change International: specialist providers within Accountancy & Finance, Financial Services & Investments, Tax, Human Resource, Legal, Oil & Gas and Senior Appointments

    View all jobs with Change

    www.changerecruitmentgroup.net
    q Facebook Linked In  
     
    © Change Recruitment Group 2012