Vacancy posted: Saturday, 16 Jun 2012
Part Time Team Manager - Collections & Recoveries Glasgow £25,000 - £30,000 Pro Rata dependent on experience plus benefits
You’ll bring the ambition, we’ll provide the opportunities
Role: Part Time Team Manager - Collections & Recoveries
Salary: £25,000 - £30,000 Pro Rata dependent on experience plus benefits
Tesco has built its success – and its reputation – on a tradition of excellent service and dedication to the customer, but Tesco Bank is about more than bringing these values to a new market. It’s about bringing a new approach to personal finances and retail banking. As we look to build upon existing talent within our senior and specialist roles, we’re creating a backbone of excellence – offering the highest-calibre of professional a chance for wide-ranging and long-lasting impact in a business that’s breathing new life into the industry.
The Job Is:
To effectively manage a team of Customer Collections/Recoveries Representatives to continually give our customers a great experience. To support motivate and coach your team to ensure that they are understanding customer needs and delivering excellent customer service. You will manage risk through the frame work to identify existing & emerging risks. You will identify opportunities to improve service and processes using the Customer Demand data supported by Customer Insight.
The Job Involves:
- Completing side by side coaching, call quality and supporting your team and their performance.
- Understanding the Customer Demand data and what actions could be taken to make improvements.
- Completing administrative tasks & analysing MI.
- Attending Operational Meetings.
- Dealing with escalated calls for Customer complaints.
- Experience of managing & coaching a medium size team (10-12 people).
- Experience of delivering business objectives through excellent customer service
Wherever your talent lies, you’ll find challenge and reward in equal measure. We’re here to go the extra mile for our customers – and we’ll do the same for you. It’s simple. As long as you have the ambition, we’ll provide the opportunity for success. Visit our website and find the role that’s right for you.
Job Reference: 1123
Closing Date: 06-Jul-2012