1st/2nd Line Support Engineer Aberdeen   Negotiable

A varied and challenging role providing service to all 1st and 2nd line requests of the business whilst maintaining a high level of customer service and technical resolution to the users of business. 

Key Responsibilities:

• ·         Answer and log service desk calls
• ·         Identify and solve desktop problems
• ·         Allocate and prioritise service desk requests and faults
• ·         Hardware audits, PC rebuilds, hardware decommissioning, asset tagging
• ·         Ensure the provision of new starts, returnees and leavers hardware requirements
• ·         Induction processes
• ·         Provide high standard documentation to support changes in our Infrastructure
• ·         Visit other company locations on an ad-hoc or scheduled basis
• ·         Carry out daily backup maintenance of local sites
• ·         Involved in meeting room setups with video and audio conferencing 

Job Reference:   5246

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