Technical Applications Support Scientist Glasgow   £Neg

Technical Support Specialist, Life Scientist 
Paisley, Scotland 
 
Permanent & FTC Contracts
£Competitive 
(Fluent in German or French and English)
  Unique opportunity has arisen for an ambitious individual with a strong academic background in Life Sciences to join a leading Global organization as a Technical Application Scientist.
This role is ideal for someone who has recently completed their studies and is now looking to broaden their experience in an exciting and challenging role in a flourishing industry sector.
You will work in the EMEA HQ of Life Technologies and be offered full training, development and ongoing support from an experienced and supportive management team
 Essential skills
·   Provide pre- and post-sales technical support for Life Technologies products and services to customers by answering customer technical inquiries. (via telephone, email, fax or mail) and escalate issues or problems when warranted.
·   Demonstrates proficiency in using all required computer systems and databases.
·   Record and manage customer complaints on technical and quality issues.
·   Troubleshoot and provides advice or solutions to problems
·   Arrange credits or replacement products as required.
·   Analyse complaint information to assist in complaint trending, and identification of potential quality issues.
·   Track product related issues
·   Participate in customer notifications on product quality issues as required.
·   Works with  the CRM (Customer Relationship Management) system to build a strong customer database
·   Assist our sales partners by identifying, recording and escalating opportunities to generate revenue.
·   Develop technological and product expertise within key business areas while staying up to date in all of the company’s business areas.
Contribute to departmental and team meetings.
Education:
 
·   B.Sc. in molecular biology, cellular, or similar field. (Ph.D. or equivalent experience is preferred.)
·   Around 3 years related laboratory experience.
·   Strong computer systems and databases.
·   Ability to quickly learn large amounts of new, complex technical information
·   Strong communication and problem solving skills
·   Ability to manage multiple priorities required; problem-solving ability required.
·   Computer literacy, including spreadsheet, database, and word processing applications as well as the Internet required.
·   Customer service is desirable. Fluent in French or German and English

Job Reference:   10238BR

Closing Date:     27-Jun-2012

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