Vacancy posted: Monday, 25 Jun 2012
Work Location: New City House, Dunfermline Hours: 36 Hrs per week Salary: £13,440 - £16,087
The Contact Centre objectives involve providing essential services effectively and efficiently to improve customer experience when contacting Fife Council. The Contact Centre, which is open 24 hours per day and 365 day per year delivers a responsive, first point of contact service to customers. Providing information, advice and access to a wide range of different Fife Council services. Services provided within the Contact Centre include Social Work, Housing repairs and rents, Environmental Services, Registration, Transportation fault reporting, concessionary travel.
You will have to provide a comprehensive clerical and administration support service to Corporate Services, specifically the Contact Centre.
You must have previous office experience and knowledge of all office procedures You will possess 4 Standard Grades or equivalent, including English as well as moderate experience in a busy Office environment. Previous applicants need not apply Online applications are encouraged, however if you wish to complete a paper application form please ensure that you contact the telephone number stated and a form will be sent to you. Please note that you must complete the application form sent for this specific job otherwise we are unable to accept your application.
Job Reference: FIF005338
Closing Date: 06-Jul-2012
About Fife Council
We employ 20,000 people to provide 900 different services to 360,000 people and, we have one of the highest overall customer satisfaction ratings for a Council in the UK. The services we provide range from education, social work, housing, and community services to transportation, looking after the environment and developing the economy. We are a large organisation and have a wide range of job roles from teachers, social care workers, community education workers, and planners, to support roles, like accountancy, IT and HR, not to mention communications and marketing, and law. We operate the Positive about Disabled People scheme, commonly known as the 'double tick scheme', as we are committed to employing and supporting disabled people and offer a guaranteed interview to any applicant who considers him/herself to be disabled and who meets the minimum essential criteria for the post. If you're looking for a real career challenge, you'll find it here in Fife!