Customer Advocates PPI Edinburgh   £16947

Are you passionate about your customers and able to deliver a superior Customer service. Do you have the ability to listen and respond to customers needs.  If so we want to hear from you.

Our client one of the largest and most respected financial organisations are urgently recruiting for experienced Customer Service Advisers. This is an exciting opportunity to join a global employer who in return will offer you an excellent career opportunity.

Hours: Monday-Friday 8-6pm (37 hours per week)

Key Responsibilities:

• Carry out investigations necessary to address customer concerns and agree solutions in relation to PPI's
• Use your judgement to consider complaints objectively on behalf of the bank and the customer
• Capture data information for monitoring and improvement purposes
• Process appropriate paperwork
• Update customer on outcome via correspondence

Skills and experience required:

• Previous financial services experience desirable
• Customer service and or complaint handling experience
• Good communication skills both verbally and in writing
• Attention to detail and accuracy
• Good team player
• The ability to work to targets
• Good computer knowledge

If you have the above skills and experience we want to hear from you. Please send your CV in the 1st instance...

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