TITLE: Business Ops/Analyst (I)LOCATION: Eurocentral GRADE: 7About NCR CorporationNCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR's assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:o Presents and gains agreement for problem isolation, solution creation and implementation plans; Isolates standard problemso Customizes and provides business data for knowledge applications; Prepares standard reportso Analyzes, designs, and develops well-defined methods and procedures for service related activitieso Develops understanding of TD systems, Sales Operations activities and resolve customer problemso Communicates and partners with the Customer Advocate, Field Service Managers, Customer Engineers, Call Center, Help Desk, Accenture and Area personnel to gather information required ensuring that missed billing opportunities are captured and entered into various billing systemso Provides additional support efforts to enhance program rollouts including effective communication and cooperation among the areao Generate EDW database queries & perform audit review of regions closed work orderso Review & Analysis of weekly entitlement report and Not on File transactions (NOF)o Create scripts necessary to ensure equipment is added to maintenance enrollment (in SOM WFT) and /or T & M for future billing opportunitieso Understand and support monthly financial outlook processo Applies research, information gathering and analysis skills to factual information; Tracks, monitors, and maintains data and information; Identify trends in datao Applies a basic knowledge and understanding of NCR Sales, Supply Chain Management and Vendors processes and tools as well as a basic knowledge of the Customer requirementso Participates in BU reviews to identify process and system gaps in the service order management area; Participate on weekly sub-area/area & territory calls as necessaryo Create reports for local management keeping them informed as to what is being billed, voided & rejected; Create ad hoc customer reporting as neededo Responsible for the resolution of complex service/solution issues escalated by sales people, customers, or operations; Responsive and aggressive in handling customer escalations and internal escalationso Required to work with changing prioritieso Position involves prolonged periods of PC and telephone usageo Position works in a team environment and interacts with both internal and external customers
BASIC QUALIFICATIONS:Technical/Vocational Certification1-2 years of related experience Strong analytical skills with attention to detail and accuracyExcellent interpersonal skills; Professional communication skillsSolid proficiency in Microsoft Office applicationsStrong organizational skillsAbility to work independentlyPREFERRED QUALIFICATIONS:Bachelor's degree is preferredKnowledge of Accounts Receivable (AR) processFamiliarity with D1 & SOM WFT systemsSolid understanding of field service delivery programs and processesEEO StatementIntegrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Job Reference: 592294